People love linen—and they have questions! Here are some of the queries we often field when talking with customers. (Your question’s not here? Shoot us an email. We’d love to help.)
Caring for Willow Ship table linens (see below for other products):
How should I care for non-tabletop items?
When do you offer sales?
Every day, our customers get 15% off any purchase of 3+ items. Want more? For subscribers to our newsletter, The Fold, we offer various insider-only discount codes throughout the year. We also pass along secret perks like access to premium gift wrap styles, and exclusive gift-with-purchase bonuses. Sounds good, right? Join us!
I see an item is out of stock. What if I need it now?
You can always sign up to be notified when we re-stock, on the shop page for that item. If you need it immediately, let us steer you to our wonderful retail partners; they frequently have a different product mix on hand. Just email us and we’d be happy to point you in the right direction.
Why do you use 100% linen for everything?
We love the character and beautiful earthiness of linen, and it combines naturally with our abstract design motifs. Most people know linen as a garment: it’s cooling (but also nice in Winter under a sweater), It's naturally anti-bacterial, anti-static, and was beloved by ancient Egyptians. And, as a napkin or tea towel, linen is strong and hard to beat for longevity. But, did you know that linen, which comes from the flax plant, is more sustainable to grow? Flax requires far less water and basically no fertilizer interventions, compared to other crops like cotton. Plus, the entire plant can be used (edible flax seeds, etc) and any unused portion can be composted. No wonder flax and linen have been part of human fiber culture for, literally, millennia. We're excited to continue learning about the efforts to revive the Oregon flax industry; we're keeping our fingers crossed for someday using local linen for select Willow Ship goods.
Are Willow Ship products Made in America?
Yes, as much as currently possible. We source our base fabric from long-standing flax mills in Europe (hoping to source Oregon flax linen someday!), but the design development, artisan hand-printing and ethical sewing of our wares is completely US-based. All together, this ratio of sourcing allows us to say with pride that our products are made in USA.
Do you offer custom work?
Our production processes usually make it inefficient to handle small custom projects, but please email us your thoughts! email@example.com
Do you offer wholesale terms?
Yes! We’d love to learn about your shop. Please be in touch for the latest line sheet by emailing firstname.lastname@example.org
Do you sell to the trade?
Yes, please email to inquire: email@example.com